A Galaxy IT managed services agreement is a flat monthly fee that covers everything it takes to run, secure, and support your IT environment — your endpoints, servers, network, Microsoft 365 tenant, backups, and your users. Below is exactly what’s included in a typical agreement so you know what you’re paying for, no surprises.
Most MSPs in the Houston market charge between $125 and $185 per user per month for fully-managed service. Galaxy IT’s standard managed bundle is $149 per user per month, with discounts at scale.
That includes helpdesk, EDR/MDR, patching, M365 backup, DNS filtering, phishing simulation, and monthly reporting — no separate line items.
Specialized add-ons are quoted separately and clearly: advanced compliance evidence, dedicated engineers, after-hours on-site work, and co-managed arrangements where we work alongside your internal IT team.
We work best with Houston-area businesses between 10 and 200 employees running a mainstream tech stack — Microsoft 365, Windows endpoints, a mix of cloud and on-prem.
If any of these describe you, an MSP agreement will likely save money and reduce risk:
If you have 200+ employees with niche workloads, an internal team may still make sense — we’ll tell you that honestly. We also offer co-managed agreements where we handle 24/7 monitoring, security, and tier-1/2 helpdesk while your internal person focuses on strategic projects.
Standard onboarding for a 50-user environment takes 2–4 weeks. Emergency takeovers (your IT person walked out, current MSP just fired you) can be compressed to 5–7 days.
Network and asset inventory, current documentation review, identification of critical systems, and risk assessment.
RMM agent rollout, EDR deployment on every endpoint, backup configuration, and M365 hardening (MFA, Conditional Access, audit logs).
Helpdesk cut-over, ticket workflow training for your team, communication plan to end users, and SLA activation.
Patch baseline established, vulnerability scan, configuration audit, and your first quarterly business review scheduled.
Break-fix is hourly — you pay when something is already broken. An MSP is proactive: 24×7 monitoring, continuous patching and hardening, and a financial incentive to prevent issues because the MSP's cost goes up when they have to fix things. Across a 12-month window — once you include the real cost of downtime — an MSP almost always works out cheaper.
No. Many of our clients run a co-managed model: Galaxy IT handles 24×7 monitoring, security, patching, and tier 1/2 helpdesk, while your internal person focuses on strategic projects and on-site support. The goal is to make your internal team look great, not to compete with them.
Our standard managed bundle is $149 per user per month and includes helpdesk, EDR/MDR, patching, M365 backup, DNS filtering, phishing simulation, and monthly reporting. Houston-market MSPs typically charge $125–$185 per user per month for comparable service. Longer term commitments (12 / 24 / 36 months) come with reduced per-user pricing.
Galaxy IT offers month-to-month and 12 / 24 / 36-month terms. Longer commitments come with reduced per-user pricing. There is no termination penalty if we miss SLAs — we'd rather you leave than stay unhappy.
Standard onboarding for a 50-user environment is 2–4 weeks: documentation discovery, RMM and EDR deployment, M365 hardening, backup validation, and helpdesk cut-over. Emergency takeovers can be compressed to 5–7 days when needed.
Yes. As a Microsoft Partner and Cloud Solution Provider (CSP), Galaxy IT can handle your M365 licensing. We typically save clients 10–18% versus retail pricing while consolidating billing and support under one invoice.
Every Galaxy IT MSP plan includes managed EDR/MDR, DNS filtering, phishing simulation, and patch management as a security baseline. For regulated industries (HIPAA, PCI DSS, NIST 800-171, CMMC, GLBA) we add evidence collection and quarterly compliance reporting. We've taken multiple clients through SOC 2 and CMMC L2 audits.
Yes. We offer an incident response retainer and can engage same-day for active ransomware, business email compromise, and data breaches. If this is you, call (346) 406-1700 immediately — an engineer will pick up.
Two things. First, you'll know our engineers by name — every account has an assigned lead architect, and our owners still take after-hours escalations personally. Second, we're Houston-local: when a site visit is needed, we're a 30-minute drive from most of Montgomery County, not a flight away.
No sales reps. We’ll review your current setup, give you an honest read on whether MSP, co-managed, or staying in-house is the right call, and quote a real number based on your actual environment.
