Galaxy IT Solutions is a Conroe, Texas-based managed services provider founded in 2021 by Justin Jones. We bring 16+ years of enterprise IT discipline — honed in oil & gas, manufacturing, and healthcare — to small and mid-sized businesses across Montgomery County and Greater Houston.
For most businesses, IT support is reactive by nature — calls go out only after something breaks. We flipped that model. Galaxy IT monitors your network, endpoints, and Microsoft 365 tenant 24/7 with a real human SOC behind it, patches vulnerabilities before they become headlines, and reports honestly on what we’re seeing. Our customers get personalized support tailored to their business goals — not a generic ticket queue.
I spent 15 years inside a well-established Houston MSP — first as a server and networking administrator, then as Operations Manager — before joining a national healthcare provider as a systems integrations engineer. Along the way I saw the same trend over and over: personal interaction was being stripped out of technology support. Closing ticket volume became the goal. Clients became numbers.
In 2021 I started Galaxy IT Solutions to build the kind of MSP I’d want to hire. Conroe-based engineers who know your environment. Real conversations instead of canned responses. The same enterprise discipline I used to deploy for Fortune 500s — delivered to the small businesses that actually power our community.
“We will never lose sight of building better personal relationships with our customers. That’s the only metric that matters.”
Justin builds his career at a Houston-based MSP — server administrator, network engineer, then Operations Manager. Followed by a stint as systems integrations engineer at a national healthcare provider.
Justin launches Galaxy IT in Conroe with a simple charter: bring enterprise discipline to small business, keep the personal relationships front-and-center, and never close a ticket without solving the actual problem.
Standardized on Palo Alto, Fortinet, and Cisco for networking, Huntress for managed cybersecurity, Microsoft 365 with AppRiver for productivity, Sangoma and Grandstream for VoIP. Hires Danny Rosato and Markus Schulz to grow the team.
Launches dedicated practices for oil & gas, manufacturing, healthcare, hospitality, and public works — each with compliance frameworks (NIST 800-171, HIPAA, PCI-DSS, CJIS, TX-RAMP) baked into the playbook.
Expanding 24/7 SOC capabilities, adding zero-trust segmentation as a standard offering, and growing the engineering team. Same Conroe roots, bigger reach across Texas.
You shouldn’t have to explain your environment to a new engineer every time. We assign a small, consistent team that learns your business.
No vanity metrics. Monthly reviews include what broke, what we missed, what we’re changing, and the things you should know but probably don’t.
EDR, 24/7 SOC, MFA, and patch management come standard — not as upsells. If you’re our client, you get the security stack we use ourselves.
Real engineers, not phone trees. If you have an issue, a Conroe-based human picks up the line within minutes during business hours, 24/7 for severity-1.
One monthly invoice that covers everything we promised. If a server dies on a Saturday, the response is included.
Our team is here in Conroe and across Greater Houston — not in another country or another time zone. We show up when it matters.
Our engineers maintain certifications across the security, networking, and cloud platforms we deploy — and we operate under recognized compliance frameworks for every regulated vertical we serve.
Our office is at 1135 Grand Central Parkway, Suite 250 in Conroe — right off I-45 in Montgomery County. From there our engineers cover the entire North Houston metro and beyond.
Free 30-minute assessment with a Conroe-based engineer. We’ll look at your environment, point out the gaps, and give you straight answers — no obligation, no sales scripts.
