Youtube Linkedin
Youtube Linkedin

Serving Montgomery County & Greater Houston

Galaxy IT Solutions Logo

Privacy Policy

Effective June 19, 2026

Galaxy IT Solutions LLC (“Galaxy IT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit galaxyit.solutions, contact us, or engage our managed IT, cybersecurity, cloud, or VoIP services, and how we use, share, and protect that information.

This policy applies to information collected through our website and through the ordinary course of providing services to clients in the United States. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect only what we need to operate our business, respond to inquiries, and deliver services. The categories below describe the information we may collect, depending on how you interact with us.

Information you provide directly

  • Contact requests and quotes. Name, business name, email address, phone number, mailing address, and any details you include in a message or quote request form.
  • Client onboarding. Billing contact, technical contact, service-address details, and information required to provision IT services (for example, user lists for Microsoft 365 onboarding, network diagrams, or asset inventories).
  • Payment information. When you become a paying client, billing details are processed by our payment processor; we do not store full payment card numbers on our website.
  • Correspondence. Records of emails, support tickets, phone calls, and chat messages with our team.

Information collected automatically

  • Usage and device data. IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and approximate location derived from IP.
  • Cookies and similar technologies. Small data files placed on your device to enable site functionality, remember preferences, and measure how visitors interact with the site. See Section 4 for details.
  • Security and abuse signals. Information used to detect spam, abuse, malicious traffic, and unauthorized access attempts (for example, log entries from our web application firewall and content delivery network).

Information from third parties

  • Publicly available business directories, vendor portals, and authoritative business records used to verify a prospect or client.
  • Analytics and advertising platforms that report aggregate engagement with our site or marketing campaigns.

We do not knowingly collect sensitive personal information such as Social Security numbers, government IDs, financial-account credentials, biometric data, or precise geolocation through our website.

2. How We Use Information

We use the information we collect for the following purposes:

  • To respond to inquiries, quotes, and support requests.
  • To deliver, manage, monitor, and improve the services you have engaged us to provide.
  • To send service-related communications (for example, maintenance notices, security alerts, invoices, and renewal reminders).
  • To send marketing communications about our services — only where permitted by law, and only until you opt out.
  • To operate, secure, troubleshoot, and improve our website and internal systems.
  • To prevent fraud, enforce our terms, and protect our rights and the rights of our clients and the public.
  • To comply with applicable laws, regulations, contracts, and lawful requests from authorities in the United States.

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.

3. How We Share Information

We share information only with parties that help us run our business, and only to the extent necessary. Typical recipients include:

  • Service providers and subprocessors — for example, our website host, content delivery network, email and helpdesk platforms, RMM (remote monitoring and management) and PSA (professional services automation) tools, Microsoft and other cloud vendors, backup and disaster-recovery providers, and our payment processor. These vendors are contractually limited to using information solely to provide their service to us.
  • Professional advisors — accountants, auditors, attorneys, and insurers under a duty of confidentiality.
  • Authorities and parties to legal process — where we are legally required, or where disclosure is reasonably necessary to protect rights, safety, or property.
  • Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to standard confidentiality protections.

For our managed-service clients, the handling of any personal information we process on your behalf as a service provider is also governed by the master services agreement, statement of work, or data-processing addendum between us and your organization. Those agreements control over this Privacy Policy where they conflict.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, secure logins, and understand how the site is used. The categories include:

  • Strictly necessary. Required for the site to function, including security and load-balancing cookies.
  • Functional. Remember choices such as language, region, and form data so you don’t have to re-enter them.
  • Analytics. Help us understand which pages and content perform well so we can improve the site.
  • Marketing. If enabled in the future, would help us measure the effectiveness of marketing campaigns and show relevant content to qualified audiences.

You can control cookies through your browser settings or by using opt-out tools provided by analytics and advertising platforms. Disabling some cookies may affect site functionality. We honor browser-based opt-out signals such as Global Privacy Control (GPC) where required by law.

5. Data Retention and Security

We retain personal information only as long as needed for the purpose it was collected, to provide our services, to comply with legal and contractual obligations, and to resolve disputes. When information is no longer needed, we securely delete or de-identify it.

We maintain reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. These include access controls, encryption in transit, endpoint protection, multi-factor authentication, logging and monitoring, vendor risk management, and a written incident-response process. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights in the United States

Depending on the state where you live, you may have certain rights with respect to the personal information we hold about you. These rights vary by state and currently include, in some form, the following:

  • Right to know / access. Request confirmation of whether we process your personal information and obtain a copy of it.
  • Right to correct. Request correction of inaccurate personal information.
  • Right to delete. Request deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to opt out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law. If this ever changes, we will update this policy and provide an opt-out mechanism.
  • Right to limit use of sensitive personal information. We do not use or disclose sensitive personal information for purposes that require an opt-out under California law.
  • Right to non-discrimination. We will not deny services, charge different prices, or provide a different level of quality because you exercised a privacy right.

To exercise any of these rights, contact us using the details in Section 11. We will verify your request — typically by matching the information in your request against the information we already hold — before responding. You may also designate an authorized agent to submit a request on your behalf; we may require proof of that agent’s authority and your identity.

If we deny your request, we will explain why. California residents may appeal a denial by replying to our response. We do not currently charge a fee for verifying or responding to a request unless it is manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline the request as permitted by law.

7. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA), and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Our site may include links to third-party websites or embedded content (such as videos, social-media posts, or knowledge-base articles). Those third parties operate independently and have their own privacy practices. Embedded content behaves as though you had visited the third-party site directly, including any cookies or tracking they use. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their policies.

9. “Do Not Track” Signals

Some browsers transmit a “Do Not Track” (DNT) signal. There is no industry consensus on how to respond to DNT signals, so we do not currently change our practices when we receive one. We do, however, honor Global Privacy Control (GPC) signals where required by applicable state law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make material changes, we will update the “Effective” date at the top of this page and, where appropriate, provide additional notice (for example, by posting a banner on the website or sending an email to clients). The current version is effective as of June 19, 2026.

11. How to Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or need to report a privacy concern, contact us: