Helpdesk Manager
Markus leads our Helpdesk by coordinating support for our customers through Local dispatch, Phone, Email & Chat. Markus ensures our service delivery meets our contracted SLAs. He brings over 10 years experience in IT helpdesk supporting small to mid market environments.
In most businesses, IT support is reactive by nature. System upgrades or security changes are recommended only after the company has been negatively impacted. Galaxy IT Solutions transforms your IT by proactively monitoring and reporting on your IT assets, taking the guess work out of support.
